Remote-Eligible New Homes Solar Field Service Manager

Qcells North America; Irvine (CA); Hybrid; USD 98,000 - 118,000; Full time

Job summary

Hanwha Q CELLS America Inc. is seeking a Service Manager to oversee the Operation & Maintenance of our growing PV and energy storage asset fleet across California and New Jersey.

The role includes case intake, field service dispatch, and quote-to-invoice process management, with data-driven improvement insights. The position is based in Irvine, CA or other listed offices, with in-office scheduling at the manager's discretion; exceptional cases may allow remote work.

Qualifications

• Bachelor's degree in business or related field; 5+ years of experience including 3+ years in construction/project management and/or field operations in solar/storage.
• Ability to read PV/ESS designs and specs with attention to detail for replacement.
• Strong organizational, problem-solving, and analytical skills; data-driven with process focus.
• Excellent oral and written communication; able to present to internal/external stakeholders.
• Entrepreneurial mindset to thrive in a high-growth environment.
• Willingness to visit job sites and comply with safety requirements.

Responsibilities

• Establish procedures, workflows, and performance expectations for New Homes Operations & Maintenance Field Service.
• Manage underperformance cases from intake to resolution, including remote troubleshooting, dispatch, billing, and cost transfers.
• Design protocols for field service installers and train teams in CRM case management.
• Oversee case intake from support, care, homeowners, builders, or other reporters.
• Evaluate case data to classify issues and determine next steps.
• Generate work orders and trigger dispatch for field visits when needed.
• Maintain accurate case notes with time-stamped updates and statuses.
• Collaborate with Customer Experience to keep homeowners updated on progress.
• Support field service installer onboarding to expand the provider network.
• Coordinate with Supply Chain & Eco Recycle to track life cycle, RMA volume, and costs.
• Identify cost-reduction opportunities and improve procedural efficiency.
• Build data reports and dashboards for leadership review.
• Promote safety, accountability, and continuous improvement.

Skills

Project management

Field Operations

Data analysis

Communication

Education

Bachelor's degree in business

Job description

Hanwha Q CELLS America Inc. is seeking a Service Manager to oversee the Operation & Maintenance of our growing PV and energy storage asset fleet across California and New Jersey.

The role includes case intake, field service dispatch, and quote-to-invoice process management, with data-driven improvement insights. The position is based in Irvine, CA or other listed offices, with in-office scheduling at the manager's discretion; exceptional cases may allow remote work.