New Homes Service Manager

Qcells North America; Teaneck Township (NJ); Hybrid; USD 98,000 - 118,000; Full time

Job summary

Hanwha Q CELLS America Inc. seeks a Service Manager to oversee the Operations & Maintenance of a growing fleet of PV and energy storage assets under product warranties and contracts. You will manage intake, dispatch, quotes, invoicing, and data analysis for continuous improvement.

The role is based in one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with in-office scheduling at the manager’s discretion. Remote work may be considered for exceptional cases.

Qualifications

• Bachelor’s degree in business or related field with at least 5 years of professional experience in construction and project/field operations management related to solar and storage in new home communities.
• Ability to interpret PV/ESS designs and equipment specs with impeccable attention to detail for compatible product replacement.
• Strong organizational, problem-solving, and analytical skills with a process-driven approach for long-term solutions.
• Excellent written and verbal communication to present performance of the solar contractors to stakeholders.
• Entrepreneurial mindset to thrive in a high-growth environment.
• Ability to visit job sites in strict compliance with QCells and OSHA safety requirements.

Responsibilities

• Establish procedures, workflows, and performance expectations for New Homes Operations & Maintenance Field Service Department.
• Manage system underperformance cases from intake to resolution, including remote troubleshooting, diagnosis, field service dispatch, and billing processes.
• Design and implement protocols for field service installers and train teams in CRM case management procedures.
• Manage case intake from tech support, customer care, homeowners, builders, or other reporting entities.
• Evaluate case details to classify issues and trigger next steps to resolution.
• Generate work orders and trigger dispatch for field service installers when visits are required.
• Maintain accurate case notes with time-stamped updates and statuses.
• Collaborate with Customer Experience to ensure homeowners receive timely updates and next steps.
• Support pre-qualification and onboarding of field service installers to expand the network.

Skills

Organizational skills

Analytical skills

Communication skills

Entrepreneurial mindset

Site visits

Education

Bachelor’s degree in business or related field

Job description

POSITION DESCRIPTION

Qcells New Homes is seeking a Service Manager to oversee the Operation & Maintenance of our growing fleet of active PV & ESS system assets for the duration of product warranties and TPO contracts. This role is responsible for case intake, case creation and evaluation, field service dispatch, quote to invoice process management, and data analysis for process improvement feedback and insight.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with in-office schedule set at the direct manager’s discretion in accordance with company policy. Remote work may be considered for exceptional cases.

Responsibilities

• Establishprocedures, workflows, and performance expectationsfor New Homes Operations & Maintenance Field Service Department.
• Managesystem underperformance cases from intaketo resolution, including but not limited to remote troubleshooting, diagnosis,field servicedispatch,RMA submission, billing, reimbursement claims, and cost transfers.
• Design and implementprotocols for field service installers and train customer experience and other relevant departments inCRMcase managementprocedures.
• Manage case intake process fromtech support, customer care,homeowner, builder, or otherreporting entity.
• Evaluatecasedetailsandperformance data toclassifyissuesand triggernext steps to resolution.
• Send remotesignal to reset communications ifa remotefix is possible.
• Generate work ordersfor Field Service Installers and trigger dispatchif field visit isrequired.
• Maintainaccuratecase notesanddata entrywith time-stamped updates andstatuses.
• Collaborate withthe CustomerExperience team to ensurehomeownersreceive timely updates andnext-step instructions as needed.
• Participate in Field ServiceInstaller forpre-qualification and onboarding processesto expand the network of localproviders.
• Work with Supply Chain&Eco Recycleto trackand evaluateproductlife cycleandRMAvolume and cost metrics.
• Design andimplementcost-reduction opportunities andproceduralefficiencyimprovements, including reducing truck rolls and cycle time to resolution.
• Builddatareports and dashboards to trackcase progress, assign task ownership, and topresenthigh-level analysistoleadership.
• Foster and promotea culture of safety, accountability, and continuous improvement.

Required Qualifications

• Bachelor’s degreein business or other related field with a minimum of 5 years of professional work experience including 3+ years’ work experience inconstruction andproject management and/or working in Field Operations and Operations Management related to solar and storage in new home communities.
• Ability tocomprehendand adhere toPV/ESSsystem designs and equipment specificationswith impeccable attention to detailforcompatibleproduct replacement.
• Ability to exercise strong organizational,problem-solving,and analytical skills as well as process driven while finding long-term solutions.
• Excellent oral and written communication skills with the ability to present internal and external stakeholders on the performance of the new home solar contractors.
• Entrepreneurial mindset anddemonstratedability to thrive in a high-growth environment.
• Ability to visit job sites in strict compliance with QCellsand OSHA’s safety requirements.

Preferred Qualifications

• Basic understanding of construction processes, documentation requirements, and financing procedures.
• Background in Construction, Roofing, Solar or Electrical.
• Preferred OSHA 30 Certification.

Compensation

• Zone 1 (Bay Area, NYC): $106,900 – $128,300
• Zone 2 (CA, NJ, NY): $98,000 – $117,600
• Zone 3 (All others): $89,100 – $106,900

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental, and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbents must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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