Solar Customer Experience & Support Specialist

Qcells North America; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hanwha Q CELLS America Inc. (HQCA) is seeking an experienced Customer Support Coordinator for our post-PTO team in Irvine, CA. You will handle case management, customer experience, and technical support for residential solar solutions, including battery storage and smart modules.

The role involves analyzing monitoring data, resolving escalations, and coordinating with engineers and vendors to ensure smooth installations. Remote work may be considered for exceptional cases per company policy.

Qualifications

• Minimum 4+ years of professional work experience in solar customer service or related field.
• Strong organizational, problem-solving and analytical skills.
• Detail-oriented with excellent communication abilities.

Responsibilities

• Manage customer tickets, emails and calls promptly and professionally.
• Troubleshoot questions about Q CELLS residential solar products including battery storage and modules.
• Own customer experience including complex escalations.
• Analyze system monitoring and performance data.
• Become a subject matter expert on Q HOME battery system for residential use.
• Coordinate with engineers and vendors to resolve installation problems.
• Support commissioning and firmware updates as needed.

Skills

Solar industry experience

Excellent written and verbal comm.

Analytical skills

Attention to detail

Education

Associates degree preferred in business, economics, communications or related field

Bachelor's degree preferred in business, economics, communications or related field

Tools

Excel

Job description

Hanwha Q CELLS America Inc. (HQCA) is seeking an experienced Customer Support Coordinator for our post-PTO team in Irvine, CA. You will handle case management, customer experience, and technical support for residential solar solutions, including battery storage and smart modules.

The role involves analyzing monitoring data, resolving escalations, and coordinating with engineers and vendors to ensure smooth installations. Remote work may be considered for exceptional cases per company policy.