PV & ESS Field Service Manager — New Homes

Qcells North America; Teaneck Township (NJ); Hybride; USD 98 000 - 118 000; Plein temps

Résumé du poste

Hanwha Q CELLS America Inc. seeks a Service Manager to oversee the Operations & Maintenance of a growing fleet of PV and energy storage assets under product warranties and contracts. You will manage intake, dispatch, quotes, invoicing, and data analysis for continuous improvement.

The role is based in one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with in-office scheduling at the manager’s discretion. Remote work may be considered for exceptional cases.

Qualifications

• Bachelor’s degree in business or related field with at least 5 years of professional experience in construction and project/field operations management related to solar and storage in new home communities.
• Ability to interpret PV/ESS designs and equipment specs with impeccable attention to detail for compatible product replacement.
• Strong organizational, problem-solving, and analytical skills with a process-driven approach for long-term solutions.
• Excellent written and verbal communication to present performance of the solar contractors to stakeholders.
• Entrepreneurial mindset to thrive in a high-growth environment.
• Ability to visit job sites in strict compliance with QCells and OSHA safety requirements.

Responsabilités

• Establish procedures, workflows, and performance expectations for New Homes Operations & Maintenance Field Service Department.
• Manage system underperformance cases from intake to resolution, including remote troubleshooting, diagnosis, field service dispatch, and billing processes.
• Design and implement protocols for field service installers and train teams in CRM case management procedures.
• Manage case intake from tech support, customer care, homeowners, builders, or other reporting entities.
• Evaluate case details to classify issues and trigger next steps to resolution.
• Generate work orders and trigger dispatch for field service installers when visits are required.
• Maintain accurate case notes with time-stamped updates and statuses.
• Collaborate with Customer Experience to ensure homeowners receive timely updates and next steps.
• Support pre-qualification and onboarding of field service installers to expand the network.

Connaissances

Organizational skills

Analytical skills

Communication skills

Entrepreneurial mindset

Site visits

Formation

Bachelor’s degree in business or related field

Description du poste

Hanwha Q CELLS America Inc. seeks a Service Manager to oversee the Operations & Maintenance of a growing fleet of PV and energy storage assets under product warranties and contracts. You will manage intake, dispatch, quotes, invoicing, and data analysis for continuous improvement.

The role is based in one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with in-office scheduling at the manager’s discretion. Remote work may be considered for exceptional cases.