Remote-Eligible Merchant Services Solutions Leader II

PNC Financial Services Group, Inc.; Columbus (OH); Remote; USD 77,000 - 172,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Client Solution Manager II in the Corporate & Institutional Banking Merchant Services group.

You will lead a team delivering day-to-day client experience, protecting revenue, retaining clients, and identifying growth opportunities across an assigned portfolio. You will guide a team of Relationship Management and Service Support professionals, setting expectations, coaching performance, and ensuring service quality.

Qualifications

• Roles at this level typically require 5+ years of industry experience, with 3+ years of prior management experience.
• Bachelor's degree in a related field (e.g., business, finance).

Responsibilities

• Monitors and oversees all activities involved with support of sales, service and execution.
• Recommends improvements and connects strategy to outcomes to drive client experience.
• Provides reports on performance to leadership.
• Manages risk controls and compliance with internal policies.
• Oversees development of the CIB Merchant Services Commercial Relationship Management team.
• Directs sales, service and execution support for complex client relationships.

Skills

Leadership

Client relationship management

Merchant services knowledge

Interchange economics

Customer experience

Business decisions

Relationship management

Personal initiative

Results oriented

Education

Bachelor's

Job description

PNC Financial Services Group, Inc. seeks a Client Solution Manager II in the Corporate & Institutional Banking Merchant Services group.

You will lead a team delivering day-to-day client experience, protecting revenue, retaining clients, and identifying growth opportunities across an assigned portfolio. You will guide a team of Relationship Management and Service Support professionals, setting expectations, coaching performance, and ensuring service quality.