Merchant Services Client Solutions Leader II

PNC Financial Services Group, Inc.; Pennsylvania; Hybrid; USD 77,000 - 172,000; Full time

Benefits offered by this job

Medical & prescription coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Client Solution Manager II within its Corporate & Institutional Banking Merchant Services organization.

You will lead a team responsible for the day-to-day client experience and the long-term health of the portfolio, setting clear expectations, coaching performance, and protecting revenue. The role coordinates with Operations, Technology, Risk, and Implementation to resolve complex issues, ensuring service quality and client satisfaction across an

Qualifications

• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.

Responsibilities

• Monitors and oversees all activities involved with support of sales, service and execution.
• Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience.
• Leads staff to achieve KPIs and ensures risk controls and compliant processes.

Skills

Relationship Management

Client Counseling

Client Relationship Building

Merchant Services

Sales Support

Effective Communications

Decision Making and Critical Thinking

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Solution Manager II within its Corporate & Institutional Banking Merchant Services organization.

You will lead a team responsible for the day-to-day client experience and the long-term health of the portfolio, setting clear expectations, coaching performance, and protecting revenue. The role coordinates with Operations, Technology, Risk, and Implementation to resolve complex issues, ensuring service quality and client satisfaction across an