Merchant Services: Client Solutions Leader II

PNC Financial Services Group, Inc.; Richmond (VA); Remote; USD 77,000 - 172,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Solution Manager II within its Corporate & Institutional Banking (C&IB) Merchant Services organization.

This role focuses on leading a team to deliver excellent client experience, protect revenue, and drive portfolio growth across an assigned book of Merchant Services clients. You will manage Relationship Management and Service Support professionals, set expectations, coach performance, and ensure disciplined decision-making in pricing and

Qualifications

• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.
• Experience leading service teams and managing escalations in Merchant Services preferred.

Responsibilities

• Monitors and oversees activities involved with support of sales, service and execution.
• Recommends improvements and connects strategy to business outcomes to drive desired client experience.
• Provides reports on performance to leadership.
• Manages client exceptions and highest level escalations.
• Directs and manages development of the C&IB Merchant Services team which may include supervisors and individual contributors.

Skills

CRM Applications

Customer Support Policies

Standards and Procedures

Decision Making and Critical Thinking

Effective Communications

Problem Management Process

Process Management

Sales Support and Administration

Education

Bachelor's

Job description

PNC Financial Services Group, Inc. is seeking a Client Solution Manager II within its Corporate & Institutional Banking (C&IB) Merchant Services organization.

This role focuses on leading a team to deliver excellent client experience, protect revenue, and drive portfolio growth across an assigned book of Merchant Services clients. You will manage Relationship Management and Service Support professionals, set expectations, coach performance, and ensure disciplined decision-making in pricing and