Remote-Eligible IT Support Specialist: Frontline Helpdesk

theweitzcompany; Des Moines (IA); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Program

Benefits Package with HSA and FSA

Disability Insurance

Life Insurance

Paid Time Off

401K with Company Match

Tuition Reimbursement

Parental Leave

Voluntary Insurance

Wellness Program

Job summary

The Weitz Company in Des Moines, IA is seeking an IT Technical Support Representative to be the front-line contact for IT inquiries, delivering friendly, clear help to internal and external customers.

You will handle day-to-day requests, prioritize issues, and escalate complex problems while building strong relationships through phone, in-person, and remote sessions. A 2+ year IT background and customer-service focus are preferred.

Qualifications

• 2+ years of IT experience.
• Associate degree or higher in IT preferred.
• Ability to problem solve and communicate clearly.
• Excellent customer service and communication skills.
• Confidentiality, adaptability, and self-motivation.
• Team-oriented with strong time management.

Responsibilities

• Field day-to-day requests and issues related to desktops, laptops, printers, scanning, network, mobile devices, and jobsites
• Prioritize issues to provide timely support and resolution
• Identify and recognize inquiries that require advanced technical support; escalate as needed
• Read and explain complex technical information in simple terms
• Build relationships via phone, in-person, and remote sessions
• Work independently and complete tasks with minimal oversight

Skills

Customer service

Communication

Problem solving

Time management

Team-oriented

Confidentiality

Adaptability

Self-motivated

Education

Associate’s degree or higher in IT related field

Tools

Microsoft Office

Job description

The Weitz Company in Des Moines, IA is seeking an IT Technical Support Representative to be the front-line contact for IT inquiries, delivering friendly, clear help to internal and external customers.

You will handle day-to-day requests, prioritize issues, and escalate complex problems while building strong relationships through phone, in-person, and remote sessions. A 2+ year IT background and customer-service focus are preferred.