Remote-Eligible IT Support Desk Technician (PA/OH)

First Commonwealth Bank; Indiana, Northern (PA, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

First Commonwealth Bank in Indiana, PA is seeking an IT Support Specialist to diagnose and resolve hardware and software issues, provide user support, and document interactions in the ticketing system. The role requires flexibility for shifts and on-site support as needed.

Candidate should have a high school diploma or equivalent, with preferred associate or bachelor’s in information systems. Telecommuting may be available; strong customer service and troubleshooting skills are essential.

Qualifications

• High school diploma or equivalent required; higher degree preferred.
• Working knowledge of Windows, Microsoft Office and related technologies.
• Experience in customer service and supporting a corporate environment.

Responsibilities

• Diagnoses and resolves technical hardware and software issues.
• Researches issues using available information resources.
• Supports logical security activities including user provisioning tasks.
• Documents, tracks, and monitors interactions in the ticketing tool.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes incidents and requests to appropriate groups and documents resolutions.
• Works under general supervision while providing assistance to team members.
• Participates in development of department SOPs.
• Performs other related duties as assigned.

Skills

Customer service

Technical support

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's in information systems or related field preferred

Tools

Windows OS

Microsoft Office

Ticketing system

Job description

First Commonwealth Bank in Indiana, PA is seeking an IT Support Specialist to diagnose and resolve hardware and software issues, provide user support, and document interactions in the ticketing system. The role requires flexibility for shifts and on-site support as needed.

Candidate should have a high school diploma or equivalent, with preferred associate or bachelor’s in information systems. Telecommuting may be available; strong customer service and troubleshooting skills are essential.