IT Service Desk Technician (Remote Options)

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Telework available (part-time)

Job summary

The Pennsylvania Liquor Control Board seeks an Information Technology Technician for day-shift support of hardware, software, networking, VPN, and POS systems. This role provides first-level technical assistance to store personnel and public users.

You’ll log calls in ServiceNow, diagnose issues, reset passwords in Active Directory, and coordinate hardware replacements. Telework is possible part-time; reporting to the Harrisburg HQ is required on-site as needed.

Qualifications

• One year of IT Help Desk experience or an equivalent Commonwealth/Federal government role.
• Two years of IT support experience involving hardware and software installation, operation, and maintenance.
• One year of IT support experience with hardware and software installation, operation, and maintenance and completion of a one-year IT apprenticeship.
• An associate degree in an IT field or equivalent.
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements within 3 months of graduating with a qualifying degree.

Responsibilities

• Call Handling: Maintain availability in ServiceNow and record all interactions.
• Issue Diagnosis: Interview clients, collect details, and run tests to identify problems.
• Technical Troubleshooting: Resolve hardware, software, networking, VPN, printer, scanner, and POS issues.
• Account Support: Use Active Directory to reset passwords, unlock accounts, and manage access.
• Remote Assistance: Use remote desktops to troubleshoot PCs, registers, and related equipment.
• Hardware Coordination: Place service calls, track vendor work, and arrange replacement of failed equipment.

Skills

IT Help Desk

Customer Support

Active Directory

ServiceNow

Remote Desktop

Hardware Troubleshooting

POS Systems

Education

Associate degree IT

Experience in IT support

IT apprenticeship

Tools

ServiceNow ITSM

Remote Desktop Tools

Job description

The Pennsylvania Liquor Control Board seeks an Information Technology Technician for day-shift support of hardware, software, networking, VPN, and POS systems. This role provides first-level technical assistance to store personnel and public users.

You’ll log calls in ServiceNow, diagnose issues, reset passwords in Active Directory, and coordinate hardware replacements. Telework is possible part-time; reporting to the Harrisburg HQ is required on-site as needed.