Remote-Eligible Financial Concierge: Customer Experience Banker

0101 The Huntington National Bank; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals by recommending deposits and other banking products, processing transactions accurately, and balancing daily activity with exemplary service.

You will educate customers, identify growth opportunities, refer to other bank areas, and ensure compliance with policies while delivering strong relationship management.

Qualifications

• High School Diploma or GED with 1+ year customer service experience or military service.
• Bachelor's degree also acceptable.
• 1+ year customer service in banking, financial services or a goal-driven retail context preferred.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, follow-up, referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication and presentation.
• Perform other duties as assigned.

Skills

Customer service

Sales

Banking knowledge

Financial products

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals by recommending deposits and other banking products, processing transactions accurately, and balancing daily activity with exemplary service.

You will educate customers, identify growth opportunities, refer to other bank areas, and ensure compliance with policies while delivering strong relationship management.