Remote-Eligible Financial Concierge & Relationship Builder

0101 The Huntington National Bank; London (OH); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and proposing deposit and banking solutions.

Responsibilities include delivering exceptional service, educating customers on deposit products, and proactively driving relationship growth through referrals while adhering to policies and risk controls.

Qualifications

• High School Diploma or GED and/or a Bachelor's Degree.
• Demonstrated experience in customer service within banking or financial services.
• Ability to educate customers on deposit products and financial solutions.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales

Relationship management

Banking products

Cash handling

Communication

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking apps

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and proposing deposit and banking solutions.

Responsibilities include delivering exceptional service, educating customers on deposit products, and proactively driving relationship growth through referrals while adhering to policies and risk controls.