Remote-Eligible Director, 24/7 Clinical IT Operations

Mosaic Clinical Technologies; United States; Remote; USD 135,000 - 150,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO

Paid Holidays

Job summary

Mosaic Clinical Technologies seeks a Senior Incident Commander to lead 24/7 Response Operations, owning escalation, service restoration and continuity for critical clinical workflows.

You will drive Incident and Problem Management, mentor Response Analysts, and provide technical and clinical leadership across Mosaic platforms, imaging systems, and AI-assisted tools. Evening/night shifts and on-call rotations are required, with up to 20% travel.

Qualifications

• 7+ years of IT operations, service delivery, or clinical systems support.
• 3+ years in people management leading teams.
• Knowledge of radiology workflows and imaging systems.
• Experience in Incident, Major Incident and Problem Management in 24/7 environments.
• Strong communication, stakeholder management and collaboration.
• Willingness to work evenings/nights and participate in on-call rotations; up to 20% travel.

Responsibilities

• Lead 24/7 Response Operations, acting as Incident Commander for major incidents.
• Own Incident and Problem Management processes, including RCA and post-incident reviews.
• Serve as senior escalation point, safeguarding uptime and clinical workflows.
• Coach, develop and mentor Response Analysts toward ownership and continuous improvement.
• Drive ITSM governance, metrics, and data-driven process improvements.
• Provide technical and clinical leadership across Mosaic platforms and imaging tools.

Skills

IT operations

People management

Radiology workflows

Incident management

Communication

On-call availability

Travel

Education

Bachelor's degree

Tools

PACS

Intelerad

Clario

Job description

Mosaic Clinical Technologies seeks a Senior Incident Commander to lead 24/7 Response Operations, owning escalation, service restoration and continuity for critical clinical workflows.

You will drive Incident and Problem Management, mentor Response Analysts, and provide technical and clinical leadership across Mosaic platforms, imaging systems, and AI-assisted tools. Evening/night shifts and on-call rotations are required, with up to 20% travel.