Director, Clinical IT Operations

Mosaic Clinical Technologies; United States; Remote; USD 135,000 - 150,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO

Paid Holidays

Job summary

Mosaic Clinical Technologies seeks a Senior Incident Commander to lead 24/7 Response Operations, owning escalation, service restoration and continuity for critical clinical workflows.

You will drive Incident and Problem Management, mentor Response Analysts, and provide technical and clinical leadership across Mosaic platforms, imaging systems, and AI-assisted tools. Evening/night shifts and on-call rotations are required, with up to 20% travel.

Qualifications

• 7+ years of IT operations, service delivery, or clinical systems support.
• 3+ years in people management leading teams.
• Knowledge of radiology workflows and imaging systems.
• Experience in Incident, Major Incident and Problem Management in 24/7 environments.
• Strong communication, stakeholder management and collaboration.
• Willingness to work evenings/nights and participate in on-call rotations; up to 20% travel.

Responsibilities

• Lead 24/7 Response Operations, acting as Incident Commander for major incidents.
• Own Incident and Problem Management processes, including RCA and post-incident reviews.
• Serve as senior escalation point, safeguarding uptime and clinical workflows.
• Coach, develop and mentor Response Analysts toward ownership and continuous improvement.
• Drive ITSM governance, metrics, and data-driven process improvements.
• Provide technical and clinical leadership across Mosaic platforms and imaging tools.

Skills

IT operations

People management

Radiology workflows

Incident management

Communication

On-call availability

Travel

Education

Bachelor's degree

Tools

PACS

Intelerad

Clario

Job description

MosaiC Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.

Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!

POSITION SUMMARY:

• Lead 24/7 Response Operations, serving as Incident Commander for major incidents and ensuring effective escalation, communication, service restoration, and operational continuity.
• Own Incident and Problem Management processes, including RCA, trend analysis, post-incident reviews, and corrective actions to reduce recurring issues and operational risk.
• Serve as the senior escalation point for customer-impacting issues, ensuring transparent stakeholder communication while protecting uptime and critical clinical workflows.
• Lead, coach, and develop Response Analysts through performance management, career development, accountability, and a culture of ownership and continuous improvement.
• Drive operational excellence through service metrics, reporting, ITSM governance, workflow standardization, and data-driven process improvement initiatives.
• Provide technical and clinical leadership through expertise in Mosaic platforms, imaging systems, AI-assisted operational tools, and user-centered support practices.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree preferred; 7+ years of experience in IT operations, service delivery, or clinical systems support.
• 3+ years of people management experience leading teams.
• Knowledge in radiology workflows, PACS, Intelerad, Clario, etc. highly preferred.
• Demonstrated leadership in Incident, Major Incident, and Problem Management within 24/7 mission-critical environments, ensuring effective issue resolution, operational excellence, and service reliability.
• Strong communicator and collaborative leader with a customer-first mindset, skilled in stakeholder management, clinical IT support, team partnership, continuous learning, and maintaining high ethical standards.
• Ability to work evenings and nights as needed and participate in on call rotations; up to 20% travel as needed

WHY MOSAIC CLINICAL TECHNOLOGIES:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

COMPENSATION:

The salary range for this position is $135,000.00 - $150,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.