Director, Clinical IT Operations

Radiology Partners; United States; Hybrid; USD 135,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits

Flexible remote schedules

Generous PTO

Great place to work

Job summary

Mosaic Clinical Technologies is seeking a senior IT operations leader to oversee 24/7 response, incident and problem management, and senior escalation for customer-impacting issues.

You will coach Response Analysts, drive ITSM governance, and provide technical and clinical leadership across Mosaic platforms and imaging systems, with flexibility for evenings/nights and up to 20% travel.

Qualifications

• Bachelor’s degree preferred.
• 7+ years in IT operations or clinical systems support.
• 3+ years of people management experience.
• Knowledge in radiology workflows and imaging tech (PACS, Intelerad, Clario).
• Proven incident, major incident and problem management leadership.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead 24/7 Response Operations and act as Incident Commander.
• Own Incident and Problem Management, RCA, and post-incident reviews.
• Senior escalation point for customer-impacting issues and communications.
• Coach Response Analysts and drive performance & accountability.
• Drive ITSM governance, metrics, and data-driven improvement.
• Provide technical/clinical leadership across Mosaic platforms and imaging systems.

Skills

IT operations

Service delivery

Clinical IT support

Stakeholder management

Communication

Leadership

Evening/Night work

On-call rotations

Travel up to 20%

Education

Bachelor's degree

Tools

PACS

Intelerad

Clario

Job description

MosaiC Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.

Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!

POSITION SUMMARY:

• Lead 24/7 Response Operations, serving as Incident Commander for major incidents and ensuring effective escalation, communication, service restoration, and operational continuity.
• Own Incident and Problem Management processes, including RCA, trend analysis, post-incident reviews, and corrective actions to reduce recurring issues and operational risk.
• Serve as the senior escalation point for customer-impacting issues, ensuring transparent stakeholder communication while protecting uptime and critical clinical workflows.
• Lead, coach, and develop Response Analysts through performance management, career development, accountability, and a culture of ownership and continuous improvement.
• Drive operational excellence through service metrics, reporting, ITSM governance, workflow standardization, and data-driven process improvement initiatives.
• Provide technical and clinical leadership through expertise in Mosaic platforms, imaging systems, AI-assisted operational tools, and user-centered support practices.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree preferred; 7+ years of experience in IT operations, service delivery, or clinical systems support.
• 3+ years of people management experience leading teams.
• Knowledge in radiology workflows, PACS, Intelerad, Clario, etc. highly preferred.
• Demonstrated leadership in Incident, Major Incident, and Problem Management within 24/7 mission-critical environments, ensuring effective issue resolution, operational excellence, and service reliability.
• Strong communicator and collaborative leader with a customer-first mindset, skilled in stakeholder management, clinical IT support, team partnership, continuous learning, and maintaining high ethical standards.
• Ability to work evenings and nights as needed and participate in on call rotations; up to 20% travel as needed

WHY MOSAIC CLINICAL TECHNOLOGIES:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

Job Link for Job description

COMPENSATION:

The salary range for this position is $135,000.00 - $150,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Mosaic Clinical Technologies participates in E-verify.

Beware of Fraudulent Messages: Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [e-mail] to notify our team. #LI-DNI