Sr. Clinical IT Operations Analyst

Radiology Partners, Inc.; United States; Remote; USD 87,000 - 130,000; Full time

Benefits offered by this job

Flexible remote schedules

Competitive benefits package

PTO and paid holidays

Job summary

Radiology Partners, Inc. is seeking a senior role focused on advanced incident response and major incident leadership in a healthcare IT setting. You will drive complex investigations, coordinate with incident command, and translate issues for clinical and executive audiences.

The position emphasizes AI-enabled leadership, mentoring peers, and ensuring operational readiness with flexible evening/overnight hours and travel up to 15% as needed.

Qualifications

• Significant experience in IT operations or incident response within healthcare IT or SaaS.
• Strong troubleshooting of distributed systems and integrations.
• Knowledge of radiology workflows and clinical IT platforms preferred.
• Excellent written and verbal communication to executives and clinical teams.
• Ability to evaluate AI-assisted tools and mentor peers.

Responsibilities

• Lead complex, high-severity investigations; assess scope and risk with independent judgment.
• Provide technical direction during major incidents and guide escalation.
• Translate technical issues for clinical and executive audiences.
• Develop runbooks, RCAs, and troubleshooting guides with engineering teams.
• Mentor Clinical IT Operations Analysts and support onboarding.

Skills

Incident management

Advanced troubleshooting

Healthcare IT experience

Radiology workflows

Executive communication

AI-enabled leadership

Tools

PACS

RIS

APIs

Job description

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.

Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!

POSITION SUMMARY:

• Advanced Incident Response: Lead complex, high-severity, multi-system investigations; assess incident scope and risk; and drive effective resolution using independent technical judgment and AI-assisted diagnostics.
• Major Incident & Escalation Leadership: Provide technical direction during critical incidents, guide investigation strategies, determine escalation needs, and communicate clear next steps to incident command and leadership.
• Clinical Operations & Stakeholder Communication: Apply radiology and clinical operations knowledge to assess patient care impact, manage stakeholder concerns, and translate technical issues for clinical, operational, and executive audiences.
• Documentation & Continuous Improvement: Develop incident reports, root cause analyses, advanced troubleshooting guides, and runbooks while identifying recurring issues and driving improvements with engineering and product teams.
• Team Mentorship & Operational Readiness: Mentor and coach Clinical IT Operations Analysts, support onboarding and training, and reinforce consistent troubleshooting, escalation, shift discipline, and communication standards.
• Additional Requirements & Scheduling Flexibility: Ability to work evenings and overnight as needed, participate in on-call rotations, travel up to 15%, apply subject-matter expertise to emerging operational challenges, and perform other duties as assigned. Work schedules and assigned shifts may be modified based on business needs.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Technical Support & Incident Management: Significant experience in IT operations, technical support, or incident response within healthcare IT, clinical technology, or complex SaaS environments.
• Advanced Troubleshooting & Problem-Solving: Proven ability to independently resolve high-severity incidents, troubleshoot distributed systems, integrations, and APIs, and make decisive judgments under pressure.
• Clinical Technology Expertise: Strong understanding of radiology and clinical workflows, with PACS, RIS, or other clinical IT platform experience strongly preferred.
• Communication & ITIL Knowledge: Excellent written and verbal communication skills, ability to communicate technical issues to executive, clinical, and operational stakeholders, and strong knowledge of ITIL Incident, Major Incident, and Problem Management frameworks.
• AI-Enabled Leadership & Mentorship: Ability to critically evaluate AI-assisted tools and recommendations, exercise independent judgment beyond established playbooks, mentor peers, and improve team practices and operational standards without formal authority.

WHY MOSAIC CLINICAL TECHNOLOGIES:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

COMPENSATION:

The salary range for this position is $86,900.00-$130,200.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Mosaic Clinical Technologies participates in E-verify .