Senior Clinical IT Operations Lead - Remote

Radiology Partners; United States; Remote; USD 87,000 - 130,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO and paid holidays

Health & wellness benefits

Job summary

Mosaic Clinical Technologies is pursuing a Senior Incident Response Leader to guide complex investigations, assess risk, and drive AI-assisted resolution across radiology IT systems. You will coordinate with clinical and executive stakeholders, translate technical issues, and lead continuous improvement efforts.

Ideal candidates bring strong IT operations and healthcare tech experience, with expertise in PACS/RIS environments, ITIL processes, and a track record mentoring peers.

Qualifications

• Extensive IT operations, technical support, or incident response in healthcare IT or SaaS environments.
• Ability to troubleshoot distributed systems, integrations, and APIs under pressure.
• Strong understanding of radiology workflows (PACS, RIS or similar).
• Excellent written and verbal communication to executives and clinicians.
• Ability to mentor peers and apply AI-assisted insights with independent judgment.

Responsibilities

• Lead high-severity incidents across multiple systems with independent technical judgment.
• Provide technical direction during major incidents and coordinate escalation as needed.
• Communicate incident status and next steps to incident command and leadership.
• Prepare incident reports, root cause analyses, and runbooks for improvements.
• Mentor Clinical IT Operations Analysts and support onboarding.
• Participate in on-call rotations and travel up to 15% as required.

Skills

Incident response

Troubleshooting

Clinical tech know-how

ITIL knowledge

AI leadership

Job description

Mosaic Clinical Technologies is pursuing a Senior Incident Response Leader to guide complex investigations, assess risk, and drive AI-assisted resolution across radiology IT systems. You will coordinate with clinical and executive stakeholders, translate technical issues, and lead continuous improvement efforts.

Ideal candidates bring strong IT operations and healthcare tech experience, with expertise in PACS/RIS environments, ITIL processes, and a track record mentoring peers.