Remote-Eligible Customer Experience Banker

Huntington Bank; Hattiesburg (MS); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS at our branch to be a Financial Concierge for walk-in customers, helping them achieve financial goals by identifying needs and recommending deposits and other products. You will process transactions accurately and balance daily, while delivering exemplary service.

You will grow customer relationships through a disciplined sales process, educate customers on deposit products, refer to other areas of the bank, and adhere to policies.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Relationship management

Communication skills

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS at our branch to be a Financial Concierge for walk-in customers, helping them achieve financial goals by identifying needs and recommending deposits and other products. You will process transactions accurately and balance daily, while delivering exemplary service.

You will grow customer relationships through a disciplined sales process, educate customers on deposit products, refer to other areas of the bank, and adhere to policies.