Remote-Eligible Customer Experience Banker

Huntington; Michigan; On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals by recommending deposits and banking products. You will accurately process transactions and balance daily, delivering exemplary service in a welcoming, inclusive environment.

The role emphasizes proactive relationship growth, educating customers on banking options, and maintaining strong adherence to policies while partnering with colleagues to

Qualifications

• High School Diploma or GED with 1 year customer service or military experience, or a Bachelor's Degree.
• 1 year+ customer service in banking or goal-driven retail sales.
• Cash handling experience preferred.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Sales skills

Education

High school diploma or GED

Bachelor's degree

Tools

Online banking

Mobile banking

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals by recommending deposits and banking products. You will accurately process transactions and balance daily, delivering exemplary service in a welcoming, inclusive environment.

The role emphasizes proactive relationship growth, educating customers on banking options, and maintaining strong adherence to policies while partnering with colleagues to