Collections Specialist II – Impactful Fintech Growth

Clicklease; Draper (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) with company match

Disability insurance

Life insurance

Paid time off

Company holidays

Maternity leave

Professional development

Job summary

Clicklease, headquartered in Draper, UT, seeks a Collector II to maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will engage customers, assess financial situations, and work toward measurable performance goals in a fast-growing fintech environment.

The role is part of a dedicated Collections team focused on balancing customer experience with business outcomes, while ensuring compliance and accurate records.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Customer contact experience

Collections/account resolution

CRM usage in client-facing env

Education

High school diploma or equivalent

Job description

Clicklease, headquartered in Draper, UT, seeks a Collector II to maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will engage customers, assess financial situations, and work toward measurable performance goals in a fast-growing fintech environment.

The role is part of a dedicated Collections team focused on balancing customer experience with business outcomes, while ensuring compliance and accurate records.