Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

CraftedStaff; Harrisburg (Dauphin County); Remote; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

CraftedStaff is hiring a Customer Service Collections Associate for a full-time role with paid training. The position starts in person with a remote option after KPIs are met, typically around 45 days. Pay starts at $17.00/hour, with interviews happening now and immediate openings.

You’ll handle high-volume calls, learn scripts and systems, and proceed to work-from-home once performance benchmarks are reached. Medical, dental, vision, 401(k), and PTO are included.

Qualifications

• Strong communication skills and comfort speaking on the phone.
• Customer service mindset—firm, fair, and respectful.
• Basic computer skills to navigate multiple screens/systems.
• Strong attention to detail and accurate documentation.
• Ability to handle sensitive conversations and maintain confidentiality.
• Reliable attendance and punctuality.

Responsibilities

• Handle inbound and outbound calls about account balances and payment options.
• Provide a positive customer experience while staying confident and professional.
• Set up payment arrangements within approved guidelines.
• Answer questions, handle basic disputes, and route requests appropriately.
• Accurately document account activity in internal systems.
• Meet expectations for call quality, productivity, and KPIs.
• Follow company policies and FDCPA and related regulations.

Skills

Strong communication

Customer service mindset

Basic computer skills

Attention to detail

Confidentiality

Attendance and punctuality

Job description

Hiring Now: Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

Pay: From $17.00/hour
Schedule: Full-time
Start Date: Immediate openings (interviews happening now)

If you’ve worked in retail, a food bank, fast food, or any high-volume customer-facing job, you already have the skills that matter here: staying calm, communicating clearly, and helping people solve problems—backed by a structured process and coaching.

Why you’ll want to apply ASAP

• Hiring now: We’re actively scheduling interviews and filling seats quickly
• Paid training + coaching: You’ll learn the scripts, systems, and compliance basics—no guessing
• Remote option after you’re up to speed: This role starts in person. After training and once you consistently meet performance expectations (KPIs), you can transition to work from home (typically around 45 days)
• Benefits package available: Medical, dental, vision, 401(k), and PTO
• Stable, full-time hours: A consistent schedule in a professional call center environment
• Growth opportunity: Clear path to develop and move up as you build performance

About the company

We’re a professional accounts receivable management company committed to treating consumers with respect while delivering results. Our team is built on professionalism, clear communication, and doing the right thing—especially during tough conversations.

What you’ll do (customer service + collections)

This is a customer service call center job where you’ll help consumers resolve past-due accounts through respectful, solutions-based conversations.

• Handle inbound and outbound calls about account balances and payment options
• Provide a positive customer experience while staying confident and professional
• Set up payment arrangements within approved guidelines
• Answer questions, handle basic disputes, and route requests appropriately
• Accurately document account activity in internal systems
• Meet expectations for call quality, productivity, and KPIs
• Follow company policies and compliance requirements, including FDCPA and related regulations

Who this role is great for (especially if you’re coming from retail/fast food)

You’ll do well here if you’ve worked in:

• Retail customer service (cashier, sales associate, store associate, front end)
• Fast food / quick service restaurants (crew member, shift lead, drive-thru, counter service)
• Food bank / nonprofit service roles (intake, client services, distribution support) and you’re ready for a more structured role with consistent hours, training, and advancement.

What we’re looking for

Required:

• Strong communication skills and comfort speaking on the phone
• Customer service mindset—able to be firm, fair, and respectful
• Basic computer skills (able to navigate multiple screens/systems)
• Strong attention to detail and accurate documentation
• Ability to handle sensitive conversations and maintain confidentiality
• Reliable attendance and punctuality

Preferred (not required):

• 6+ months in customer service, call center, collections, accounts receivable, or financial services
• Bilingual skills a plus

Work environment & location (important)

• Fast-paced, team-oriented call center with training and ongoing support
• Work Location: In person to start. After training and once you consistently meet KPIs (typically ~45 days), you may transition to work from home.

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.