Remote-Eligible Call Center Specialist (Bilingual)

La Clinica de Familia Inc; United States; Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance - PPO

Dental Insurance

Vision Insurance

401(K) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplement Life Insurance

Paid Time Off (PTO)

Holidays (9)

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

Job summary

La Clinica de Familia in Las Cruces, NM is seeking a non-exempt Patient Service Representative. The role responds to clinical and administrative inquiries, schedules appointments, processes refills and referrals, and supports patient care while upholding the organization’s core values.

Remote work may be possible after 90 days based on performance. The ideal candidate has strong communication, computer, and scheduling skills, with bilingual English/Spanish preferred.

Qualifications

• Excellent communication skills and customer service experience required.
• Experience with office clerical tasks and scheduling is preferred.
• Bilingual English/Spanish is a plus.
• Must pass a criminal background check and have a valid driver's license.

Responsibilities

• Respond to clinical, administrative, or access inquiries.
• Schedule appointments and manage patient communications.
• Handle high-volume calls, process refills and referrals.
• Uphold La Clinica de Familia core values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Skills

Excellent communication

Computer skills

Customer service

Multi-tasking

Attention to detail

Phone etiquette

Teamwork

Problem solving

Attendance reliability

Education

High school diploma

Job description

La Clinica de Familia in Las Cruces, NM is seeking a non-exempt Patient Service Representative. The role responds to clinical and administrative inquiries, schedules appointments, processes refills and referrals, and supports patient care while upholding the organization’s core values.

Remote work may be possible after 90 days based on performance. The ideal candidate has strong communication, computer, and scheduling skills, with bilingual English/Spanish preferred.