Patient Care Call Center Specialist — Remote Eligible

Nmpca; Las Cruces (NM); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplemental Life Insurance

Paid Time Off

Holidays

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

Job summary

La Clinica de Familia (LCDF) in Las Cruces, NM is seeking a friendly Patient Service Representative. You will respond to clinical and administrative inquiries, schedule appointments, manage refills and referrals, and uphold LCDF core values of Trust, Quality, Respect, Responsibility, Commitment, and Team Work. Offsite remote work is possible after 90 days.

This is a non-exempt, hourly position. Must have excellent communication and strong computer skills to handle a high-volume call center and

Qualifications

• High school diploma or equivalent; medical office experience preferred.
• One year clerical experience; extensive public contact via telephones.
• Must pass criminal background check; maintain a current driver’s license, current automobile insurance, and a clean driving record.

Responsibilities

• Respond to clinical, administrative, or access inquiries.
• Handle high-volume calls regarding patient care needs.
• Schedule appointments, requests refills and referrals.
• Uphold LCDF core values: Trust, Quality, Respect, Responsibility, Commitment, Team Work.

Skills

Communication skills

PC skills

Typing

Customer service

Organization

Multi-tasking

Telephone etiquette

Listening skills

Problem solving

Attendance history

Teamwork

Education

High school diploma or equivalent

Job description

La Clinica de Familia (LCDF) in Las Cruces, NM is seeking a friendly Patient Service Representative. You will respond to clinical and administrative inquiries, schedule appointments, manage refills and referrals, and uphold LCDF core values of Trust, Quality, Respect, Responsibility, Commitment, and Team Work. Offsite remote work is possible after 90 days.

This is a non-exempt, hourly position. Must have excellent communication and strong computer skills to handle a high-volume call center and