Clinic Front Desk Specialist - Patient Experience & Scheduling

El Centro Family Health; Espanola (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan

Paid Holidays

Paid Sick Time

Medical Insurance

Life Insurance

Voluntary Benefits

EAP

Education Reimbursement

FSA

Job summary

El Centro Family Health in Espanola, NM seeks a Clinic Receptionist to greet patients, manage front desk duties, and coordinate with staff while maintaining confidentiality. You will handle scheduling, patient data entry, and basic billing tasks, with travel to outlying clinics as needed.

The role requires at least two years of customer service experience, proficiency with Microsoft Office, and strong communication skills in English; bilingual Spanish is a plus.

Qualifications

• Two years of experience in customer service or similar field.
• High School Diploma or equivalent.
• Strong working knowledge of Microsoft Office including Excel and Word.

Responsibilities

• Greets patients and visitors and directs them appropriately.
• Handles co-pay collection and insurance information.
• Answers phones and routes messages to staff correctly.
• Maintains scheduling and updates patient records and appointments.
• Maintains accurate cash handling and daily deposits.

Skills

Customer service

Communication skills

Microsoft Office

Bilingual English/Spanish

Attention to detail

Education

High School Diploma

Tools

Copiers & Fax machines

Telephone systems

Job description

El Centro Family Health in Espanola, NM seeks a Clinic Receptionist to greet patients, manage front desk duties, and coordinate with staff while maintaining confidentiality. You will handle scheduling, patient data entry, and basic billing tasks, with travel to outlying clinics as needed.

The role requires at least two years of customer service experience, proficiency with Microsoft Office, and strong communication skills in English; bilingual Spanish is a plus.