Call Center Representative - (25-03)

La Clinica de Familia Inc.; United States; Ibrido; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance - PPO

Dental Insurance

Vision Insurance

401(K) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplement Life Insurance

Paid Time Off (PTO)

Holidays (9)

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

Descrizione del lavoro

La Clinica de Familia in Las Cruces, NM is seeking a non-exempt Patient Service Representative. The role responds to clinical and administrative inquiries, schedules appointments, processes refills and referrals, and supports patient care while upholding the organization’s core values.

Remote work may be possible after 90 days based on performance. The ideal candidate has strong communication, computer, and scheduling skills, with bilingual English/Spanish preferred.

Competenze

• Excellent communication skills and customer service experience required.
• Experience with office clerical tasks and scheduling is preferred.
• Bilingual English/Spanish is a plus.
• Must pass a criminal background check and have a valid driver's license.

Mansioni

• Respond to clinical, administrative, or access inquiries.
• Schedule appointments and manage patient communications.
• Handle high-volume calls, process refills and referrals.
• Uphold La Clinica de Familia core values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Conoscenze

Excellent communication

Computer skills

Customer service

Multi-tasking

Attention to detail

Phone etiquette

Teamwork

Problem solving

Attendance reliability

Formazione

High school diploma

Descrizione del lavoro

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-exempt

$15.35

Job Summary:

Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Las Cruces. Offsite remote work possible after 90 days.

Core Competencies:

• Excellent communication skills both verbal and written.
• Excellent PC skills. Strong typing and Internet navigation skills required.
• Strong Communication and customer service skills.
• Organization and coordinating skills the ability to multi-task and handle multiple priorities
• and changes with professionalism.
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of
• grammar.
• Strong listening skills.
• Strong problem solving skills and has the ability to multi-task.
• Consistent in attendance and stable work history
• Proven ability to provide customer service
• Detail oriented
• Previous customer service or call center experience is preferred.

Job Requirements:

• High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
• Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
• Bilingual English/Spanish preferred

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement