Bilingual Call Center Specialist — Remote

Moses Weitzman Health System; United States; Híbrido; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Moses/Weitzman Health System seeks a Call Center Specialist to deliver high-quality service to patients and staff. The role emphasizes ownership of calls, scheduling, messaging to clinical teams, and medication refills inquiries.

The position supports remote or hybrid work, requires bilingual English/Spanish, an associate degree, and call center experience. Competitive hourly pay and full-time status are provided.

Formación

• Required bilingual English/Spanish.
• Associate's Degree required.
• Experience in a call center or busy phone system.
• Experience with electronic appointment scheduling.
• Strong customer service experience.
• Excellent verbal communication skills.
• Proven ability to multitask.
• Problem solving and critical thinking skills a plus.
• Remote workers must live in the United States and have high-speed Internet.

Responsabilidades

• Manage each call by taking ownership to enhance customer experience.
• Respond to patient requests including scheduling appointments.
• Transmit messages to the clinical team electronically.
• Answer questions regarding medication refills.
• Maintain confidentiality and data entry accuracy.

Conocimientos

Bilingual (English/Spanish)

Call Center experience

Customer service

Verbal communication

Multitasking

Problem solving

Educación

Associate's Degree

Descripción del empleo

Moses/Weitzman Health System seeks a Call Center Specialist to deliver high-quality service to patients and staff. The role emphasizes ownership of calls, scheduling, messaging to clinical teams, and medication refills inquiries.

The position supports remote or hybrid work, requires bilingual English/Spanish, an associate degree, and call center experience. Competitive hourly pay and full-time status are provided.