Call Center Representative - (25-03)

Nmpca; Las Cruces (NM); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplemental Life Insurance

Paid Time Off

Holidays

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

Job summary

La Clinica de Familia (LCDF) in Las Cruces, NM is seeking a friendly Patient Service Representative. You will respond to clinical and administrative inquiries, schedule appointments, manage refills and referrals, and uphold LCDF core values of Trust, Quality, Respect, Responsibility, Commitment, and Team Work. Offsite remote work is possible after 90 days.

This is a non-exempt, hourly position. Must have excellent communication and strong computer skills to handle a high-volume call center and

Qualifications

• High school diploma or equivalent; medical office experience preferred.
• One year clerical experience; extensive public contact via telephones.
• Must pass criminal background check; maintain a current driver’s license, current automobile insurance, and a clean driving record.

Responsibilities

• Respond to clinical, administrative, or access inquiries.
• Handle high-volume calls regarding patient care needs.
• Schedule appointments, requests refills and referrals.
• Uphold LCDF core values: Trust, Quality, Respect, Responsibility, Commitment, Team Work.

Skills

Communication skills

PC skills

Typing

Customer service

Organization

Multi-tasking

Telephone etiquette

Listening skills

Problem solving

Attendance history

Teamwork

Education

High school diploma or equivalent

Job description

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-exempt

$15.35

Job Summary

Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Las Cruces. Offsite remote work possible after 90 days.

Core Competencies

• Excellent communication skills both verbal and written.
• Excellent PC skills. Strong typing and Internet navigation skills required.
• Strong Communication and customer service skills.
• Organization and coordinating skills the ability to multi-task and handle multiple priorities
• and changes with professionalism.
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of
• grammar.
• Strong listening skills.
• Strong problem solving skills and has the ability to multi-task.
• Consistent in attendance and stable work history
• Proven ability to provide customer service
• Detail oriented
• Previous customer service or call center experience is preferred.

Job Requirements

• High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
• Must pass a criminal background check; maintain a current driver's license, current automobile insurance, and maintain a clean driving record.
• Bilingual English/Spanish preferred

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

25-03-457-04

INDEL