Contact Center Representative

Greater Texas Credit Union; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Medical

Dental

Life

12 paid holidays

Paid Time Off

Job summary

Greater Texas | Aggieland Credit Union in Austin, TX is seeking a Contact Center Representative. You will deliver top-tier member service via phone and digital channels, resolving questions, educating on products, and processing transfers or payments. Hybrid work, in-office 1–2x per month, with strong KPI targets and a supportive team environment.

The role demands 2+ years in customer service, a professional voice, and confidentiality. Bilingual in Spanish and English is a nice-to-have asset.

Qualifications

• 2+ years in a customer service role or professional experience.
• Pleasant and professional speaking voice.
• Confidentiality and attention to detail are a must.
• Ability to confidently talk with a variety of people.
• Teachable, Can-Do attitude, sense of humor.

Responsibilities

• Assist members by phone with questions regarding their accounts and offering solutions.
• Educate members on credit union products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Meet KPI metrics to maintain top-tier member support.
• Collaborate with other departments to provide solutions beyond area of expertise.

Skills

Customer service experience

Professional speaking voice

Confidentiality

Audience engagement

Education

High school diploma

Job description

• Location 12544 Riata Vista Circle,Austin, TX, 78727,United States
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union , we believe in building connections that last — with our members, our community, and our team.

Here, you’ll find more than a job. You’ll find a place where:

• Relationships matter. We get to know our members and walk with them through life’s milestones.
• Community comes first. Giving back and making a difference is part of our DNA.
• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.

What's in it for you as a Contact Center Representative:

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of agrowing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good:16 hours paid volunteer time per year
• Full Benefits Package: 401k,Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

• Flexibility required - extended hours, based on company needs

Hybrid - In-office expectations: Once or twice a month in-office

What you'll do as a ContactCenter Representative:

In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

• Assist members by phone with questions regarding their accounts and offering solutions.
• Educate members on credit union products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Meet key performance indicator (KPI) metrics to maintain top-tier member support
• Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.

Requirements

Must Have as a Contact Center Representative:

• 2+ years in a customer service role or professional experience.
• Must have a pleasant and professional speaking voice.
• Confidentiality and attention to detail is a must.
• Someone who can confidently talk with a variety of people.
• Teachable, Can-Do Attitude, A Sense of Humor
• Someone who can confidently talk with a variety of people.

Nice to Have as a Contact Center Representative:

• Bilingual in Spanish and English.
• Previous Call Center experience.

Summary

Please note - we are only hiring for one Contact Center Representative role. The level and pay will be determined through the interview process.

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.

All your information will be kept confidential according to EEO guidelines.