Remote-Eligible Automotive Service & Customer Care Advisor

AAA Club Alliance; Southington (CT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid parental leave

401k with company match

PTO

Paid holidays

AAA Membership

Education reimbursement

Career development

Job summary

AAA Club Alliance in Southington, CT is hiring an Automotive Service Advisor (Advisor 1, Car Care Customer Service & Sales) to be the primary liaison between customers and shop technicians. The role involves greeting customers, scheduling appointments, and explaining repairs to ensure customer understanding.

Starting pay is $24.70 per hour with potential uncapped monthly bonuses and contests. Previous automotive experience is preferred; ASE certification is a plus but not required.

Qualifications

• High School Diploma or equivalent.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required.
• Valid Driver’s License.

Responsibilities

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Notify customers of any deviation from the original estimate of cost or time and obtain approval for additional costs.
• Monitor progress of each job and relay information to technicians as needed.
• Arrange for repairs and payment for vehicles covered by extended warranty programs.

Education

High School Diploma or equivalent

Job description

AAA Club Alliance in Southington, CT is hiring an Automotive Service Advisor (Advisor 1, Car Care Customer Service & Sales) to be the primary liaison between customers and shop technicians. The role involves greeting customers, scheduling appointments, and explaining repairs to ensure customer understanding.

Starting pay is $24.70 per hour with potential uncapped monthly bonuses and contests. Previous automotive experience is preferred; ASE certification is a plus but not required.