Remote-Eligible Account Manager Associate, Commercial Lines

Insurance Office of America; Sierra Madre (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America in California seeks an Account Manager Associate - Commercial Lines to support the account team, producer, and assigned group of accounts. You will handle policy administration, billing, renewals, and client communications under supervision, ensuring accuracy and quality.

Ideal candidates have 7+ years in insurance customer service, active P&C license, and strong analytical and organizational skills.

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Active property & casualty license required; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Provide administrative and customer service support to the account team, producer, and assigned group of accounts.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Assist in reviewing contracts to ensure proper coverages are included.
• Monitor delinquent accounts and assist with collections as needed.
• Maintain agency management systems and carrier/vendor platforms for accuracy.

Skills

Customer service

Analytical thinking

Communication

multitasking

Education

High School Diploma

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America in California seeks an Account Manager Associate - Commercial Lines to support the account team, producer, and assigned group of accounts. You will handle policy administration, billing, renewals, and client communications under supervision, ensuring accuracy and quality.

Ideal candidates have 7+ years in insurance customer service, active P&C license, and strong analytical and organizational skills.