Remote Eligibility Advisor I - Public Benefits

Texas Health and Human Services; Edinburg (TX); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

100% paid employee health insurance (h

Defined benefit pension plan

Generous time-off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks a temporary Eligibility Advisor I in Edinburg, TX. The role supports assessing financial eligibility for SNAP, TANF, and Medicaid. This position requires strong customer service, data entry, and policy understanding, with telework eligibility.

Responsibilities include interviewing applicants, entering data into systems, calculating benefits, and ensuring compliance with regulations. Overtime and weekend work may be required.

Qualifications

• High School Diploma or GED required.
• 60 semester hours from an accredited college or university preferred.
• Customer service experience in public contact settings is required.

Responsibilities

• Interview applicants to determine financial eligibility for public assistance.
• Enter data into eligibility systems and compute benefits.
• Process work per state/federal regulations and timelines.
• Maintain accurate records and communicate findings clearly.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Time management

Data entry

Microsoft Word

Outlook

Excel

Phone etiquette

Education

High School Diploma or GED

60 semester hours preferred

Tools

Microsoft Word

Outlook

Excel

Teams

Soft phone technology

Job description

Texas Health and Human Services Commission (HHSC) seeks a temporary Eligibility Advisor I in Edinburg, TX. The role supports assessing financial eligibility for SNAP, TANF, and Medicaid. This position requires strong customer service, data entry, and policy understanding, with telework eligibility.

Responsibilities include interviewing applicants, entering data into systems, calculating benefits, and ensuring compliance with regulations. Overtime and weekend work may be required.