Remote Elevator Service Training Specialist

KONE, Inc; Salt Lake City (UT); Remote; USD 120,000 - 158,000; Full time

Benefits offered by this job

401K matching

Pension plan

Health care

Job summary

KONE, Inc. is seeking a remote Service Training Specialist – Technician Experience to develop the next generation of elevator technicians and supervisors.

You will plan and conduct training covering service, maintenance, repair methods, and operational processes to close competency gaps. You will work with Service Operations to tailor programs for regional needs, reflect real-world challenges, and support assessments, certifications, and development planning.

Qualifications

• Minimum 5 years of hands-on elevator industry experience.
• Demonstrated experience mentoring, coaching, training, or developing elevator personnel.
• Experience delivering technical training in classroom, virtual, field, or on-the-job environments.
• Experience working in a unionized environment.
• Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement.

Responsibilities

• Plan and conduct technical training programs for technicians covering both new and existing service methods.
• Collaborate with Service Operations leaders and field management teams to identify competency development needs.
• Develop and localize training programs to support regional business needs.
• Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.
• Support competency assessments, certification programs, skills evaluations, and development planning.
• Coach technicians and frontline leaders in support of operational excellence initiatives.
• Maintain and analyze organizational and individual training records to measure training effectiveness.
• Understand workflows and operational processes down to the detailed steps and system transactions required to perform each task.
• Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations.
• Stay current on developments in elevator technology, service methods, technician and supervisor development, and adult learning practices.
• Ensure all training facilities, events, and learning experiences meet KONE standards.

Skills

Elevator industry experience

Leadership/mentoring

Training and development

Service operations knowledge

Stakeholder management

Safety and quality

Adult learning

Tools

Digital applications

Job description

KONE, Inc. is seeking a remote Service Training Specialist – Technician Experience to develop the next generation of elevator technicians and supervisors.

You will plan and conduct training covering service, maintenance, repair methods, and operational processes to close competency gaps. You will work with Service Operations to tailor programs for regional needs, reflect real-world challenges, and support assessments, certifications, and development planning.