Elevator Service Training Lead (Technician Experience)

KONE, Inc; Portland (OR); Remote; USD 120,000 - 158,000; Full time

Benefits offered by this job

401K matching

Pension plan

Medical + wellness

Paid holidays

Paid time off

Job summary

KONE is seeking a Service Training Specialist – Technician Experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training covering service, maintenance, repair methods, and operational processes, leveraging field leadership experience.

Working with Service Operations, you will identify competency gaps, develop targeted learning solutions, and ensure technicians have the skills to perform their work.

Qualifications

• Minimum 5 years of hands-on elevator industry experience.
• Demonstrated experience mentoring, coaching, training, or developing elevator personnel.
• Strong service operations knowledge with demonstrated technical troubleshooting expertise.
• Strong understanding of elevator industry workflows, field processes, tools, and digital applications.
• Proven ability to influence and develop technicians through formal or informal leadership.
• Excellent presentation, facilitation, communication, and stakeholder management skills.

Responsibilities

• Plan and conduct technical training programs for technicians covering both new and existing service methods.
• Collaborate with Service Operations leaders and field management teams to identify competency development needs.
• Develop and localize training programs to support regional business needs.
• Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.
• Support competency assessments, certification programs, skills evaluations, and development planning.
• Coach technicians and frontline leaders in support of operational excellence initiatives.
• Maintain and analyze training records to measure training effectiveness.
• Understand workflows and detailed steps and system transactions required for each task.
• Partner with safety, quality, and operational stakeholders to reinforce company standards.
• Stay current on elevator technology and adult learning practices.
• Ensure training facilities meet KONE standards.

Skills

Elevator industry

Mentoring

Leadership

Training delivery

Safety focus

Stakeholder mgmt

Job description

KONE is seeking a Service Training Specialist – Technician Experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training covering service, maintenance, repair methods, and operational processes, leveraging field leadership experience.

Working with Service Operations, you will identify competency gaps, develop targeted learning solutions, and ensure technicians have the skills to perform their work.