Remote Elevator Service Training Lead

KONE, Inc; Marietta (GA); Remote; USD 120,000 - 158,000; Full time

Benefits offered by this job

401K match

Pension plan

Health care and wellness plans

Job summary

KONE is seeking a Service Training Specialist – Technician Experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training programs covering service, maintenance, repair methods, and operational processes.

You will work with Service Operations to identify competency gaps, develop targeted learning solutions, and ensure technicians have the skills required to perform their work. The role is remote with travel to major NA & Canada cities.

Qualifications

• Minimum 5 years of hands-on elevator industry experience.
• Demonstrated experience mentoring, coaching, training, or developing elevator personnel.
• Strong service operations knowledge with demonstrated technical troubleshooting expertise.
• Strong understanding of elevator industry workflows, field processes, tools, and digital applications.
• Proven ability to influence and develop technicians through formal or informal leadership.
• Excellent presentation, facilitation, communication, and stakeholder management skills.

Responsibilities

• Plan and conduct technical training programs for technicians covering both new and existing service methods.
• Collaborate with Service Operations leaders and field management teams to identify competency development needs.
• Develop and localize training programs to support regional business needs.
• Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.
• Support competency assessments, certification programs, skills evaluations, and development planning.
• Coach technicians and frontline leaders in support of operational excellence initiatives.
• Maintain and analyze organizational and individual training records to measure training effectiveness.
• Understand workflows and operational processes down to the detailed steps and system transactions required to perform each task.
• Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations.
• Stay current on developments in elevator technology, service methods, technician and supervisor development, and adult learning practices.
• Ensure all training facilities, events, and learning experiences meet KONE standards.

Skills

Elevator industry experience

Field leadership

Technical training

Training content development

Safety-focused

Public speaking

Stakeholder management

Job description

KONE is seeking a Service Training Specialist – Technician Experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training programs covering service, maintenance, repair methods, and operational processes.

You will work with Service Operations to identify competency gaps, develop targeted learning solutions, and ensure technicians have the skills required to perform their work. The role is remote with travel to major NA & Canada cities.