Remote Electronic Payments Specialist

Ocean Bank; Miami (FL); Remote; USD 45,000 - 65,000; Full time

Job summary

Ocean Bank seeks an ePayments Representative to support accurate, timely electronic banking transactions from Miami. You will handle ACH, wire transfers, mobile deposits, and bill payments while ensuring compliance and customer support.

Responsibilities include processing, balancing, reconciling, and monitoring transactions; resolving discrepancies; and following regulatory rules such as NACHA, Reg E, Reg CC, and BSA/AML/OFAC.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience in banking operations, preferably involving ACH processing, wire transfers, electronic payments, and bill payment services.

Responsibilities

• Process, balance, reconcile, and monitor customer-initiated electronic transactions within established deadlines.
• Support ACH processing, returns, prenotifications, Positive Pay exceptions, and U.S. Treasury reclamations.
• Monitor outgoing online banking wire transfers and complete required verification and approval steps.
• Process mobile remote deposits, personalized bill payments, and loan payment maintenance requests.
• Investigate discrepancies, resolve transaction issues, and respond to customers and Relationship Managers.
• Maintain operational reports and supporting documentation while following dual-control, segregation-of-duties, and approval requirements.
• Identify and escalation suspicious or potentially fraudulent activity in accordance with Bank policy.

Skills

Accounting principles

Bank reconciliations

Electronic banking operations

Regulatory knowledge

Customer support

Microsoft Excel

Attention to detail

Time management

Education

High school diploma or equivalent

Associate’s degree in business administration

Associate’s degree in Finance/Accounting

Job description

Ocean Bank seeks an ePayments Representative to support accurate, timely electronic banking transactions from Miami. You will handle ACH, wire transfers, mobile deposits, and bill payments while ensuring compliance and customer support.

Responsibilities include processing, balancing, reconciling, and monitoring transactions; resolving discrepancies; and following regulatory rules such as NACHA, Reg E, Reg CC, and BSA/AML/OFAC.