Digital Payments & E-Services Specialist II

Paycom; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom is seeking an E-Services Representative to process electronic transactions and provide phone and e-mail support for ACH, wires, share drafts, ATM and card activities. You will monitor transactions across multiple channels and collaborate with internal teams to implement updates and improvements.

The role requires self-direction, attention to detail, and the ability to meet deadlines while offering proactive, creative solutions for member needs.

Qualifications

• 2+ years of related experience in electronic payments with a financial institution.
• Strong problem-solving and communication skills.
• Ability to troubleshoot and provide member-focused solutions.
• Familiarity with ACH, wires, checks, card and electronic payment channels.

Responsibilities

• Process electronic exceptions and items related to ACH, wires, shares, ATMs, and card transactions.
• Provide phone and e-mail support to members and internal stakeholders.
• Monitor and facilitate electronic transactions across multiple admin sites.
• Prepare monthly reports and track trends for leadership.
• Balance general ledger accounts and post manual entries as needed.

Skills

Analytical skills

Customer service skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Payments Exchange

Fedline Advantage

Remote Deposit Capture

Job description

Paycom is seeking an E-Services Representative to process electronic transactions and provide phone and e-mail support for ACH, wires, share drafts, ATM and card activities. You will monitor transactions across multiple channels and collaborate with internal teams to implement updates and improvements.

The role requires self-direction, attention to detail, and the ability to meet deadlines while offering proactive, creative solutions for member needs.