Remote eLearning Implementation Engineer

Catharsis Productions; River Forest (IL); Remote; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Catharsis Productions is seeking a full-time, remote eLearning Implementation Specialist to manage day-to-day operations for Online Programs. You will configure and deploy unique eLearning programs, build with Articulate Storyline, and ensure LMS integration and reporting.

You’ll collaborate with clients primarily via written communication, maintain Salesforce data integrity, and troubleshoot complex configurations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4 years of professional experience in technical implementation, system configuration, or learning technology deployment (not help desk or end-user support).
• Demonstrated experience managing complex, multi-variable technical setups where each implementation requires unique configuration.
• Experience with client-facing multi-dependency technical project timelines and deliverables.
• Experience in eLearning and LMS platform deployment preferred.
• Experience with Articulate preferred, experience with other course authoring tools a plus.
• Experience with Salesforce a plus.
• Experience with HappyFox or other tech support ticketing system a plus.

Responsibilities

• Configure and deploy approximately 100 unique eLearning program setups annually, with each program containing multiple technical variables including content customization, SFTP file path configuration, roster formatting and uploads, SSO authentication and testing, and automated reporting workflows.
• Build and edit programs using Articulate Storyline; publish files for internal LMS and create SCORM packages in accordance with client specifications.
• Conduct quality assurance and accessibility testing on all program content and functionality.
• Oversee automated reporting systems and email workflows to ensure consistent delivery.
• Troubleshoot and resolve technical issues related to program setup, integration failures, and system configurations.
• Build and maintain strong client relationships primarily through email communication, providing clear technical explanations, proactive updates, and professional responsiveness throughout the implementation lifecycle.
• Enter and verify data accurately in Salesforce CRM.
• Perform other duties as assigned.

Skills

LMS Configuration

Client Communication

Project Management

Technical Troubleshooting

Quality Assurance

Documentation

Education

Bachelor’s degree or equivalent experience

Tools

Articulate Storyline

Salesforce CRM

HappyFox

SCORM

Job description

Catharsis Productions is seeking a full-time, remote eLearning Implementation Specialist to manage day-to-day operations for Online Programs. You will configure and deploy unique eLearning programs, build with Articulate Storyline, and ensure LMS integration and reporting.

You’ll collaborate with clients primarily via written communication, maintain Salesforce data integrity, and troubleshoot complex configurations.