Remote EHR Support Analyst (AthenaOne)

MDVIP; Boca Raton (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Professional development

Remote-friendly work environment

Job summary

MDVIP in the United States is seeking a Support Analyst for tier-one and tier-two help desk coverage of the athenaOne EHR platform. You will ensure timely resolution, document cases, and collaborate with internal teams and vendors to maintain system stability and provider satisfaction.

The role requires strong analytical thinking, excellent communication, and the ability to manage multiple priorities in a fast-paced remote environment, supporting MDVIP-affiliated practices nationwide.

Qualifications

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Responsibilities

• Provide day-to-day support for physician practices using the athenaOne EHR system, troubleshooting access, workflow, and configuration issues.
• Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up.
• Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement.
• Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues.
• Assist with user provisioning, system configuration checks, and validation for new and existing practices.
• Maintain up-to-date case notes and communication records in Salesforce.
• Contribute to knowledge base articles, job aids, and process improvement initiatives.
• Provide excellent customer service and support to physicians and staff, ensuring a positive user experience.

Skills

Analytical thinking

Communication

AthenaOne expertise

EHR support

Problem solving

Education

Associate degree or equivalent

Tools

AthenaOne

Salesforce

Job description

MDVIP in the United States is seeking a Support Analyst for tier-one and tier-two help desk coverage of the athenaOne EHR platform. You will ensure timely resolution, document cases, and collaborate with internal teams and vendors to maintain system stability and provider satisfaction.

The role requires strong analytical thinking, excellent communication, and the ability to manage multiple priorities in a fast-paced remote environment, supporting MDVIP-affiliated practices nationwide.