Electronic Health Records Support (Athena)

Healthstartn; Morristown (TN); On-site; USD 45,000 - 55,000; Full time

Job summary

Healthstartn is seeking an Electronic Health Records Support professional in Morristown, TN. This role involves providing support for EMR end users, leading projects, and maintaining positive relationships with departments and vendors.

The ideal candidate will have a High School Diploma and a minimum of two years of experience in a healthcare or business environment. Strong knowledge of Microsoft applications and excellent communication skills are essential for success in this position.

This is a full-time, on-site position with responsibilities that include project management, user support, and effective communication.

Qualifications

• Minimum of two years similar experience in a healthcare or business environment.

Responsibilities

• Participate in meetings with department heads to document and prioritize needs.
• Act as support for EMR end users and maintain relationships with departments.
• Support the go-live process and onboarding of new departments.
• Provide and document clear status updates for support requests.
• Perform testing on new builds during implementation phases.
• Create templates and manage department setups in the system.

Skills

Knowledge of business and clinical systems

Project leadership skills

Competence in Microsoft and Excel applications

Excellent communication skills

Strong organizational skills

Customer service skills

Education

High School Diploma or equivalent

Job description

Electronic Health Records Support (Athena)

Job Category: Administrative Staff

Requisition Number: ELECT002044

• Full-Time
• On-site

Locations

Showing 1 location

Downtown Mall Office, Corporate Office, 420 West Morris Blvd, Suite 400A, Morristown, TN 37813, USA

Responsibilities

• Actively participate in routine meetings with department heads and/or super-users to identify, document, and prioritize their needs.
• Perform follow up with departments to maintain a casual interface with the individuals and to focus on relationship building with the department.
• Act as support and point of contact and support for EMR end users.
• Support the go-live process and onboarding of new departments/offices and providers.
• Provide support in the assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
• Maintain a strong and positive relationship with all application vendors.
• Work with end users to complete projects as assigned.
• Provides support for the project direction and management to a team of resources in order to accomplish common goals defined by the project scope and objectives.
• Provides input in the development of project management protocols, procedures, and guidelines.
• Provides support for the implementation services including, but not limited to: project management, rollout support, system selection, and operational planning.
• Respond to support calls within designated times according to priority, and provide regular updates until resolution.
• Provide and communicate clear documentation for support, status, and issues resolutions.
• Remain current on Electronic Health Record releases/updates.
• Completes project status reports and is responsible for escalating issues and resource needs to IT management.
• Serves as a resource for other staff members.
• In conjunction with and at the direction of the Electronic Health Records Specialist handles multi-project interactions, investigates/resolves interfaces, assessments, and related decisions while considering project priorities based on resources and funds.
• Perform testing on new builds and applications during implementation and maintenance phases.
• Create and build templates, departments and providers within the system.

Skills / Abilities

• Demonstrates knowledge of the business, clinicals and communicator content of systems.
• Must demonstrate the ability to lead projects from inception to completion with management supervision.
• Must be competent in Microsoft and Excel software applications.
• Excellent communication, organizational, time management, and customer service skills.

Mental / Physical Requirements

• Combination of standing, sitting, bending, and reaching.
• May work at computer monitors for prolonged periods with eye strain and muscle pain.
• Periods of stress from workload.

Qualifications

Education: High School Diploma or equivalent.

Minimum of two years similar experience in a healthcare or business environment.

License and Requirements: None

Equal Opportunity Employer
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