Remote Educational Case Manager - English & Mandarin

Tutor Me Education LLC; California; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Fully Remote!

PTO

Etc.

Job summary

Tutor Me Education LLC is seeking an Educational Case Manager for a fully remote role based in the United States. You will handle intakes, coordinate instructors, track progress, and provide high quality customer service in a virtual environment.

The position requires strong time management, organization, and excellent communication across video, phone, and online tools. A Bachelor’s degree and experience in virtual operations are preferred.

Qualifications

• Strong time management and ability to organize multiple responsibilities.
• Professional and approachable demeanor with clear virtual communication.
• Ability to prioritize and focus on key objectives in a dynamic environment.
• Experience working in virtual operations and teams; reliable with schedules.

Responsibilities

• Conduct intakes with families and students and coordinate instructors.
• Track student progress and provide quality customer service.
• Support regional operations and deliver virtual educational services.
• Manage virtual tutoring sessions and staff schedules.
• Maintain operating standards across people, financial, and academic areas.
• Communicate effectively across virtual channels and with schools.

Skills

Time management

Planning

Prioritization

Virtual communications

Independent work

Team collaboration

Learning agility

Relationship building

Ambiguity tolerance

English proficiency

Bilingual English/Spanish

Education

Bachelor’s Degree

Tools

Microsoft Office

Google applications

Job description

Tutor Me Education LLC is seeking an Educational Case Manager for a fully remote role based in the United States. You will handle intakes, coordinate instructors, track progress, and provide high quality customer service in a virtual environment.

The position requires strong time management, organization, and excellent communication across video, phone, and online tools. A Bachelor’s degree and experience in virtual operations are preferred.