Educational Case Manager (Chinese mandarin-speaking)

Tutor Me Education LLC; California; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Fully Remote!

PTO

Etc.

Job summary

Tutor Me Education LLC is seeking an Educational Case Manager for a fully remote role based in the United States. You will handle intakes, coordinate instructors, track progress, and provide high quality customer service in a virtual environment.

The position requires strong time management, organization, and excellent communication across video, phone, and online tools. A Bachelor’s degree and experience in virtual operations are preferred.

Qualifications

• Strong time management and ability to organize multiple responsibilities.
• Professional and approachable demeanor with clear virtual communication.
• Ability to prioritize and focus on key objectives in a dynamic environment.
• Experience working in virtual operations and teams; reliable with schedules.

Responsibilities

• Conduct intakes with families and students and coordinate instructors.
• Track student progress and provide quality customer service.
• Support regional operations and deliver virtual educational services.
• Manage virtual tutoring sessions and staff schedules.
• Maintain operating standards across people, financial, and academic areas.
• Communicate effectively across virtual channels and with schools.

Skills

Time management

Planning

Prioritization

Virtual communications

Independent work

Team collaboration

Learning agility

Relationship building

Ambiguity tolerance

English proficiency

Bilingual English/Spanish

Education

Bachelor’s Degree

Tools

Microsoft Office

Google applications

Job description

This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Benefits

• Fully Remote!
• PTO
• Etc.