Educational Case Manager (Chinese mandarin-speaking)

Tutor Me LA LLC; United States; Remote; CAD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Fully Remote

PTO

Zusammenfassung

Tutor Me LA LLC seeks an Educational Case Manager to join our fully remote education team. You will conduct family/student intakes, coordinate instructors, track progress, and deliver exceptional virtual customer service from anywhere in Canada or beyond.

Qualifications include a Bachelor's degree, 2–3 years of virtual operations experience, and strong time management. Proficiency with Microsoft Office and Google apps is required; bilingual English/Spanish is a plus.

Qualifikationen

• Bachelor's degree required.
• 2–3 years in virtual operations or related field.
• Experience coordinating instructors and managing schedules.
• Proficient in Microsoft Office and Google apps.

Aufgaben

• Perform intakes with families and students.
• Coordinate instructors and monitor student progress.
• Provide high-quality customer service in a virtual environment.
• Manage class schedules to staff sessions and meet targets.
• Assist regional operations and support program delivery to schools.
• Maintain operating standards across people, financial, and academic areas.
• Contribute to program delivery and enrollment renewals.
• Communicate effectively with students, families, and partners.

Kenntnisse

Time management

Organization

Communication skills

Virtual collaboration

Remote work

Bilingual (English/Spanish)

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Google Apps

Jobbeschreibung

This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students' academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities - as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility - able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor's Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Benefits

Fully Remote!

PTO

Etc.