Remote Educational Case Manager | English/Chinese Pro

Tutor Me Education LLC; California City (CA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully Remote!

PTO

Etc.

Job summary

Tutor Me Education LLC in the United States is seeking an Educational Case Manager to perform intakes with families and students, coordinate instructors, track progress, and deliver quality customer service in a fully remote environment.

The role requires exceptional English and Chinese (Mandarin) communication, strong organizational skills, and the ability to operate efficiently in a virtual setting while supporting regional operations and school district partners.

Qualifications

• Bachelor’s degree required.
• Experience in virtual operations and team environment.
• Bilingual in English and Spanish beneficial.

Responsibilities

• Intakes with families/students and coordinating instructors.
• Tracking student progress and providing customer service.
• Support Regional Operations and deliver virtual tutoring.
• Manage class schedules and staffing to meet targets.
• Monitor academic progress and ensure program execution.
• Handle virtual administrative tasks and scheduling.
• Conferences with partner program directors to review progress.
• Maintain relationships with students and families.

Skills

Time management

Organization

Professional demeanor

Prioritization

Effective communications

Virtual collaboration

Engagement & trust

Independent work

Ambiguity tolerance

Bilingual beneficial

Education

Bachelor’s Degree

Tools

Microsoft Office

Google Workspace

Job description

Tutor Me Education LLC in the United States is seeking an Educational Case Manager to perform intakes with families and students, coordinate instructors, track progress, and deliver quality customer service in a fully remote environment.

The role requires exceptional English and Chinese (Mandarin) communication, strong organizational skills, and the ability to operate efficiently in a virtual setting while supporting regional operations and school district partners.