Educational Case Manager (Coordinator)

Tutor Me Education; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A remote educational service provider is seeking an Educational Case Manager to manage educational services for students. The role involves conducting intakes, coordinating instructors, ensuring academic progress, and providing excellent customer service in a virtual environment. The ideal candidate has a Bachelor's degree and at least 2-3 years of relevant experience in virtual operations.

Qualifications

• 2-3 years of progressive career growth in a relevant field.
• Experience in a virtual operations and team environment.
• Bilingual in English and Spanish is beneficial.

Responsibilities

• Conduct intakes with families/students and coordinate instructors.
• Provide outstanding academic services to students and families.
• Monitor all students' academic progress and manage class schedules.

Skills

Time management

Organization skills

Effective communication

Learning agility

Ability to work independently

Education

Bachelor's Degree

Tools

Microsoft Office

Google applications

Job description

This job is fully remote. Clear and excellent English communication skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications