Remote Education Tech Implementation Specialist

Softdocs; Oregon; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote position

Direct access to CEO

Health, dental, vision; 401K; life; 13

Flexible PTO

Paid holidays

Job summary

Softdocs seeks a technology- and client‑oriented professional to drive software onboarding for education clients with their Etrieve platform. You will own business analysis across users to tailor deployments in schools and universities, collaborating with project teams to ensure successful adoption and ongoing value.

The role emphasizes client success, documentation delivery, and cross‑team coordination, with strong focus on communication and continuous learning.

Qualifications

• Experience working in software and enterprise‑level software.
• Experience working in K‑12 and/or Higher Education marketplaces.
• Strong written and verbal communication with clients.

Responsibilities

• Makes clients wildly successful through their onboarding experience to Softdocs's Etrieve.
• Partners with Project Manager to ensure satisfactory client communication and understanding of project deliverables and deadlines.
• Partners with Technical Solutions Consultants on system configuration requirements to meet the implementation needs.
• Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects.
• Consults with clients to identify business processes related to document handling and document workflows.
• Delivers documentation to the client capturing in written form what the client shares in conversation and an action plan on how to apply Etrieve for a successful client onboarding experience and beyond
• Drives training clients how to use our Etrieve solutions to ensure clients' success and excellence

Skills

Continuous Learner

Analytical

Collaborative

Client Oriented

Communication

Resourcefulness

Creative / Innovative

Detail Oriented

Challenge the Status Quo

Work Ethic

Tools

Microsoft Office Suite (PowerPoint)

Microsoft Excel

Microsoft Word

Job description

Softdocs seeks a technology- and client‑oriented professional to drive software onboarding for education clients with their Etrieve platform. You will own business analysis across users to tailor deployments in schools and universities, collaborating with project teams to ensure successful adoption and ongoing value.

The role emphasizes client success, documentation delivery, and cross‑team coordination, with strong focus on communication and continuous learning.