Remote Education SaaS Success Partner

Navigate360

Richfield Township (OH)

Hybrid

USD 60,000 - 90,000

Full time

6 days ago

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Job summary

Navigate360 is seeking a Customer Success Coach to support K–12 school and SMB commercial accounts in maximizing the value of our SaaS school program solutions. This role is critical in ensuring that business and school leaders, educators, and staff effectively onboard, adopt, and fully realize the benefits of our products.

The Customer Success Coach builds relationships and serves as a strategic partner focused on student outcomes, school safety, and solution impact.

Qualifications

Bachelor's degree required.
3+ years in a Customer Success, Implementation, Account Management, or Training role in SaaS/EdTech.
Experience supporting K–12 schools or districts and understanding school operations.
Experience with retention metrics and success planning.
Ability to analyze platform data and derive actionable insights.
Familiarity with CRM and CS tools (Salesforce, Gainsight, ChurnZero).
Excellent verbal and written communication, organized with multiple priorities.
Willingness to travel occasionally for customer engagements.

Responsibilities

Own onboarding and implementation to ensure high-quality initial success.
Drive adoption strategies, monitor usage, and share best practices with customers.
Collaborate with Account Management to support renewals and long-term plans.
Identify cross-sell/upsell opportunities based on usage and needs.
Partner with Product, Tech Support, and Sales to address risks and drive value.