K-12 School Success & Adoption Coach

Paycom; Richfield Township (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Navigate360 is seeking a Customer Success Coach to support K–12 school and SMB accounts, helping educators onboard, adopt, and realize the benefits of our SaaS school program solutions. You will build relationships and serve as a strategic partner focused on student outcomes, school safety, and solution impact.

You will collaborate with Implementation, Account Management, and Product teams to monitor usage, drive adoption, and support renewal and expansion opportunities, while providing

Qualifications

• Bachelor's Degree.
• 3+ years in a Customer Success, Implementation, or related role in SaaS/EdTech.
• Experience supporting K–12 schools.
• Familiarity with CRM and CS tools (Salesforce, Gainsight, ChurnZero).

Responsibilities

• Onboard and implement customers in K–12 and SMB accounts.
• Monitor adoption and health scores; drive value realization.
• Partner with Implementation and Account Management teams.
• Identify expansion opportunities and renewals; upsell as appropriate.
• Escalate risks with data-driven plans and coordinate resolutions.
• Travel to client sites or events as needed.

Skills

Customer Success

Account Management

Training

SaaS

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

ChurnZero

Job description

Navigate360 is seeking a Customer Success Coach to support K–12 school and SMB accounts, helping educators onboard, adopt, and realize the benefits of our SaaS school program solutions. You will build relationships and serve as a strategic partner focused on student outcomes, school safety, and solution impact.

You will collaborate with Implementation, Account Management, and Product teams to monitor usage, drive adoption, and support renewal and expansion opportunities, while providing