Remote EdTech Relationships Lead — Growth & Renewals

CourseStorm, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible remote work

Health, dental, and vision insurance

Retirement plan

Paid holidays

Unlimited paid time off

Professional development stipend

Job summary

CourseStorm in the United States is seeking a Relationships Manager to help customers succeed and expand impact within arts programs. You will join our Customer Success team to grow retention and revenue by understanding each organization's mission and goals, guiding them through CourseStorm features, and ensuring smooth renewals.

You’ll collaborate across teams, use AI thoughtfully to save time, and build advocates through measurable outcomes.

Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• 1+ years in a dedicated SaaS customer success or account management role, preferably in EdTech.
• Experience with and enthusiasm for AI-first workflows.
• Proven success building customer relationships and meeting renewal targets.
• Understanding of SaaS metrics including retention, expansion, churn, and net revenue retention.
• Experience managing customer records and tasks in a CRM (HubSpot, Salesforce, etc.).
• Clear communication with strong active listening skills.
• Ability to learn software quickly and connect its capabilities to customer needs.
• Strong organization, independent problem-solving, and dependable follow-through.
• Empathy, curiosity, accountability, and openness to feedback and growth.
• An interest in the Arts and the role Arts organizations play in their communities.

Responsibilities

• Build lasting customer relationships and understand each organization’s mission, programs, and goals.
• Proactively help customers use CourseStorm to strengthen their education programs and serve their communities.
• Manage renewals, including budget and pricing conversations, and meet renewal targets.
• Identify opportunities for customers to benefit from additional features or services.
• Monitor account health and revenue trends, address risks early, and involve teammates when needed.
• Develop customer advocates for referrals, references, and case studies.
• Keep CRM records accurate, with clear next steps and timely follow-through.
• Share customer feedback to guide product and service improvements.

Education

Bachelor’s degree

Tools

HubSpot

Salesforce

Job description

CourseStorm in the United States is seeking a Relationships Manager to help customers succeed and expand impact within arts programs. You will join our Customer Success team to grow retention and revenue by understanding each organization's mission and goals, guiding them through CourseStorm features, and ensuring smooth renewals.

You’ll collaborate across teams, use AI thoughtfully to save time, and build advocates through measurable outcomes.