Remote EDI Helpdesk Supervisor, Medicaid

Gainwell Technologies LLC; Oregon; Hybrid; USD 48,000 - 69,000; Full time

Benefits offered by this job

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies LLC is seeking a Call Center Supervisor for the EDI Helpdesk for Montana's Medicaid program. This role leads a remote team of customer service representatives supporting healthcare providers and Trading Partners, managing daily operations and ensuring timely resolution of EDI inquiries under MT policies.

You will coach staff, monitor SLAs and KPIs, participate in hiring and training, and collaborate with internal and client teams to meet program objectives.

Qualifications

• Supervisory experience in a call center environment.
• Experience in healthcare/EDI or Medicaid support is advantageous.
• Strong leadership, communication and organizational skills.
• Ability to manage and coach a high-performing remote team.

Responsibilities

• Lead, coach, and develop the EDI Helpdesk team with ongoing feedback and training.
• Oversee daily call center operations, staffing, scheduling, and real-time performance monitoring to meet SLAs and KPIs.
• Manage escalated provider and Trading Partner inquiries per Montana Medicaid policies.
• Analyze performance metrics and drive operational improvements.
• Support hiring, onboarding, and training activities to maintain staffing levels and quality.

Skills

Call center supervision

Leadership

Performance monitoring

Remote team management

Microsoft Office

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Contact center software

Job description

Gainwell Technologies LLC is seeking a Call Center Supervisor for the EDI Helpdesk for Montana's Medicaid program. This role leads a remote team of customer service representatives supporting healthcare providers and Trading Partners, managing daily operations and ensuring timely resolution of EDI inquiries under MT policies.

You will coach staff, monitor SLAs and KPIs, participate in hiring and training, and collaborate with internal and client teams to meet program objectives.