Remote EDI Helpdesk Supervisor

Gainwell Technologies LLC; Ohio; Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Generous, flexible vacation policy

Job summary

Gainwell Technologies is hiring a Call Center Supervisor - EDI Helpdesk - Remote MT to lead a remote team supporting Montana's Medicaid program. You will oversee daily operations, coach staff, monitor performance, and ensure timely resolution of EDI and provider inquiries while maintaining SLAs.

This 100% remote position is nationwide within the United States, with regular hours Monday through Friday 8:00 a.m. Mountain Time.

Qualifications

• Supervise and coach a remote call center team.
• Monitor KPIs and SLAs to ensure performance.
• Support hiring, onboarding, training, and performance management.

Responsibilities

• Oversee daily operations of the EDI Helpdesk for Montana Medicaid.
• Coach and develop staff and monitor performance.
• Collaborate with internal teams to resolve service challenges.

Skills

Call center supervision

Leadership

Communication

Data analysis

Problem-solving

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

Gainwell Technologies is hiring a Call Center Supervisor - EDI Helpdesk - Remote MT to lead a remote team supporting Montana's Medicaid program. You will oversee daily operations, coach staff, monitor performance, and ensure timely resolution of EDI and provider inquiries while maintaining SLAs.

This 100% remote position is nationwide within the United States, with regular hours Monday through Friday 8:00 a.m. Mountain Time.